I also did what any good customer should do and filed a detailed support ticket using the Contact Us support feature on Garmin's website. They have a specific menu selection for the mobile team, and the Smartphone Link product. I would assume then, that this would go to someone knowledgable about the Smartphone Link app - someone who could start to assist in solving this problem.
Arrogance is not something I like. But good lord Garmin, between my email below and this blog, I've spoon fed you 1000% times more than most consumers are going to on this problem. Solve it. Don't blow me off with marketing auto replies and call that support.
Here is what I sent Garmin (click to enlarge):
And here is the ridiculous response that I got (click to enlarge):
In response to a detailed technical support question, complete with screen shot example links, I get back basically an auto-reply marketing brochure for the product that I am having a problem with. Note: this is NOT the auto-reply that I got immediately after filing the support claim. This is the "personal support" response that I waited 3 business days for.
I actually did call the 800 support number the night that I started having this problem. Her response was "Is Smartphone Link a Garmin product?" "Where did you get it?" "What does it do?" Really Garmin?
So between a clueless telephone support response and a I-could-care-less email auto-reply response, it appears that Garmin support is about what it was when I quit using my 885T out of frustration - useless for anyone that happens to know a thing or two about technology and electronics.
Really Garmin? Is this the best you have to offer your customers who are purchasing your latest and greatest products? Frustrating beyond belief.
